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Here is an FAQ but please contact us anytime for further support (Contact us or support@go -up.work)

Getting Started

User account

General

Getting Started

It is very easy. Go-Up is a software as a service. So you do not need to install any software and the sign-up process is a breeze. Once you contact us, we will set up a Go-Up account immediately for your company. We will personally guide you through the short set up process so that you can launch your first survey right away. We will need some basic information such as the emails of the people you want to invite in the system, the teams they belong to, their status (staff, manager, executive or administrators), the team they belong to. This is an easy process and we will do it together with you.
Absolutely. The website is secured using https encryption everywhere where sensitive data are exchanged between the user and the servers. Your data are completely safe on Amazon Web Service, which complies with top industry standards for security and reliability. Servers are managed, monitored, and administered by Amazon staff with unparalleled experience in online services with 24/7 continuity. User credential data are also encrypted before storage in the database.
Once you start using Go-Up, typically, after about a month, you’ll be able to start taking actions on the data reported as they are statistically viable at this point. Every week Go-Up measures 4 different issues, thus you will get 4 new solid data points on different aspects of engagement every week. Go-Up requires the first three months to provide a 100% complete picture of the company’s situation in every details and in every team. From that point onwards, the Go-Up dashboard is always 100% complete and current, containing no data older than 13 weeks.

User Account faq

Whether you’re looking for information about this platfrom and service, you’ve come to the right place. cause we are here to help

With Go-Up, you get access to a database of over 250 science-based and interactive questions. These questions are carefully crafted based on the latest research that underpins an established body of knowledge known as ‘organisational psychology’. We also regularly review our database of questions and welcome feedback for improvement from our customers.
Go-Up offers different account types (manager, executive) with different visibility levels to suit different roles in your organisation. For example, your HR leaders and CEO can get a broad overview of trends for the entire organisation, with the ability to deep-dive into areas of their choice. Whereas, a line manager will have restricted access to the insights from their team, with a benchmark showing how they compare to the rest of the organisation.
Benchmarking is useful to add context your scores. For example, knowing that your team has scored 3.4 for engagement is of limited value unless you know how you were doing before and how other teams in your company are doing. This is why we provide the « company average » as a benchmark throughout the platform, on every page. Further to this, Go-Up is going to integrate external benchmarking, allowing you to compare your company and teams’ results with similar companies, at a similar life stage, in similar industries.

General queries

Whether you’re looking for information about this platfrom and service, you’ve come to the right place. cause we are here to help

We’re happy at Go-Up to offer the best priced employee engagement solution on the market. We charge a subscription fee of USD 4 per user per month, up to 100 users. When you take an annual plan, you get two months free. After 100 users, subsequent users will only cost $3 per month for each extra user. After 250 users, subsequent users will only cost $2 and after 1000 users, only $0.6. For very large companies we provide custom quotes to keep our prices very competitives. Please request your quote at: sales@go-up.work
Absolutely. We are very clear about this. Everyone’s answer is 100% anonymous. No manager will ever be able to see who in particular has answered what. To see our full privacy policy, please go to our Privacy Policy.
You don’t have to answer our surveys every week. You can answer them anytime you want, by login into your Go-Up account when is convenient for you. We know that your time is valuable, that is why we make our surveys as painless as they can be. They take only 1 minute to answer and you can answer them using your mobile device.